Q: Why can’t I buy a particular item?
A: Postal regulations dictate who can buy uniform items. First, you must have an activated Postal Allowance Credit Card. Employees that do not have the Postal Card cannot purchase items with postal emblems. Second, employees who have the Postal Card can only purchase items designated for their particular job. USPS regulations are contained in section 930 of the ELM. Every job title is assigned a Uniform Type. To assist you, our website and catalog identify items by Uniform Type.
Q: What can I do if I have a problem with my Postal Card?
A: The main reason Citibank declines Postal Cards is “no activation”. Any problem you have regarding your Postal Card should be reported to Citibank. The phone number is 800-287-5003. To prevent losing your allowance money by expiration of your anniversary date, you should always check your balance and know your anniversary date.
Q: When will my order be shipped?
A: Postal Uniforms Direct ships 95% of all orders within 24 hours. We have a huge state-of-the art warehouse with a vast inventory. Our inventory is maintained daily and stock is ordered to keep current with all sizes. However, there is a small chance one of our suppliers may have certain sizes on back order, which could cause a short delay. If ever there will be a long delay, we will ship those items in your order that are available. If you receive a partial shipment, your Postal Card will only be charged for the items shipped. You will not be charged for any delayed items until those items are also shipped.
Q: When will my order arrive?
A: We ship every order with the premium service of Delivery Confirmation. If you would like to know the tracking number, please call our office at 888.682.8889. One of our customer service representatives will be glad to check the number for you, or provide you with the number so you can follow on your own.
Q: Can I use my personal credit card?
A: Yes, however, if you are purchasing postal uniforms with emblems, you must also enter the information from your Postal Card. This is because postal regulations require eligible employees to present their Postal Cards to purchase postal uniforms. Our easy "Check Out" system walks you through this process and allows you to use both postal and personal credit cards.
Q: Do you charge for alterations?
A: Hems are FREE on pants and slacks. Hems shorter than 28-inch inseams are not returnable. Other garments may also be altered free of charge or for a minor charge. With the exception of hem alterations, garments that have been altered are not returnable.
Q: Can I return merchandise if necessary?
A: If you are not completely satisfied with your purchase, you may return the merchandise at your own cost within 60 days of purchase. Items must be new, with labels or tags attached, and in the original packaging. Worn, soiled, or laundered items are not returnable. Altered items are not returnable, except pants with hems longer than 28-inch inseams. Special order items are not returnable. If you believe you have received a defective item, please call our customer service department for assistance. We suggest that you try on all items upon receipt!